Refund policy

Order Confirmation

We call or WhatsApp you within 24 hours of your order to confirm it's genuine. Once confirmed, we move it into shipping.

Want to cancel? Tell us on that call or right after. Once your order is dispatched, we can't cancel it.

Replacements & Refunds

We'll send a free replacement or a refund if:

  • You received the wrong product or wrong variant
  • The product arrived damaged or defective
  • The product is missing parts or accessories that should've come with it

How to claim it

Contact us within 5 days of delivery on WhatsApp or at hello@simppl.store with:

  • Your order ID
  • An unboxing video, recorded from opening the sealed parcel to showing the issue (no cuts)
  • Clear photos of the product and the packaging label
  • A short description of the problem

We review every claim within 5 days. If it qualifies, we'll offer a replacement or a refund, whichever works best. Replacements depend on stock, and if we can't replace it we'll refund you.

Please don't send anything back until we confirm. If we need the item back, we'll arrange the pickup at no cost to you.

What isn't covered

  • Change of mind, or you simply don't like it
  • Claims made after the 5-day window from delivery, or without the unboxing video
  • Wrong or incomplete address given at checkout
  • Products that are used, opened (for hygiene items like trimmers, pore devices and personal care), or damaged after delivery
  • Items returned without original packaging or accessories
  • Small differences in colour or look from the photos
  • Results that differ from person to person, since our products are not medical treatments

Refused or undelivered orders

If you refuse delivery or the courier can't reach you after repeated attempts, the order comes back to us. For prepaid orders, we refund the amount minus shipping charges. For COD orders, we may ask for prepayment on future orders.

Refunds

Approved refunds on prepaid orders go back to your original payment method within 5 to 7 business days. For COD orders, we refund to your bank account or UPI, so please share those details when you claim. 

Need Help?

WhatsApp: 6375377077
Email: hello@simppl.store
We reply within 24 to 48 hours.