Refund policy

Order Confirmation

We call you within 1 hour of placing your order to confirm it's genuine. If everything checks out, we move it into shipping.

If you want to cancel, tell us on that call or right after. Once shipping starts, we can't stop or cancel it.

Replacements

We'll send a free replacement or refund if:

  • You received the wrong product or wrong variant
  • The product arrived damaged or defective
  • The product is missing parts or accessories that should've come with it

How to claim it: contact us within 5 days of delivery with your order ID, a clear photo and video of the issue, and a short description. We review every case and issue a refund or free replacement if it qualifies.

What isn't covered:

  • Change of mind after your order is placed
  • Claims made after the 5-day window from delivery
  • Wrong address or incomplete address provided by the customer at checkout
  • Used or damaged by customer
  • Items without original packaging

Refunds

Approved refunds are sent to your original bank account within 10 to 12 days.

Need Help?

Reach out anytime for help with your product, delivery or shipment.